CCW 2015 from February 23-26, 2015 in Berlin - Dialogue on a level playing field!
More mobile, more flexible, more individual: The digital revolution has reached the area of customer service. Exciting new dimensions of customer dialogue are being created through omni-channel strategies and smart service intelligence stemming from research on communication. The goal is to create a dialogue on a level playing field with the customer.
Experts from all areas of customer dialogue will find answers to the challenges of the future at the European Event for Customer Service, Communication and Call Center from February 23–26, 2015 in Berlin.
Venue: Estrel Convention Center Berlin Sonnenallee 225 12057 Berlin
Learn on a practical level how to innovatively utilize people, technology and processes. Discuss possible strategies for customer service of the future.
Find out about intelligent solutions to challenges that the industry faces now and will face in the future – from employee recruitment, to the impact of the statutory minimum wage, and all the way to new digitization strategies and Big Data.
Be inspired and experience approaches that will convince you with their results. An initial overview is available here: www.ccw.eu/en/html.
Customers and partners of Berlin Partner for Business and Technology receive a discount on the entry fee to the congress.